Terms & Conditions

By accessing the Conservation Supplies website and/or placing an order, you agree to be bound by the following terms and conditions. If you have any questions relating to these terms and conditions please contact us as below:

Company Details
Colectivo Ltd. trading as Conservation Supplies
Postal: P O Box 8760, Havelock North 8147
Physical: 12 Donnelly Street, Havelock North
P: +64 6 211 3991
F: +64 6 877 8279
E: info@conservationsupplies.co.nz

Registered in New Zealand – Company #: 5270402   GST #: 114-244-031

We reserve the right to update these terms and conditions at any time, with changes taking effect immediately. It is the website users responsibility to familiarise themselves with the terms and conditions each time they use this website.

Order Procedure
After placing your order via this website you will receive an automatically generated email to inform you that we have received your order. This does not constitute acceptance of your order. If there are any problems regarding stock availability or other delivery issues, we will contact you.

Account holders will be invoiced under the details on file or as instructed in a purchase order.  A purchase order or number must be supplied if required by a company or institution’s purchasing policy.

For non account holders, after submitting your order, we will email you as soon as possible during office hours to confirm the total cost including freight, and to provide details for prepayment by direct credit, cheque, or credit card via PayPal. There is a minimum spend of $20 for credit card orders (excl. freight).

Cash sale orders will not be dispatched until payment is received.

We will generally email you to confirm dispatch.

Our offices are open from Monday-Friday, 9:00am – 5:00pm.

Prices shown on this website are inclusive of New Zealand Goods & Services Tax (GST) at 15%. Goods exported from New Zealand will be zero-rated for GST. A tax invoice will be provided for every order.

Prices are subject to change without notice. Prices published on this website will be correct at the time of order, unless a back-order is required and there is a price change as a result. If your order is affected, you will be given the option to cancel.

We reserve the right to charge a surcharge on orders paid by credit card in order to recover costs.

Credit Accounts
We will open credit accounts for most museums, archives, libraries, schools, universities and other public or government institutions. Private institutions and businesses may also open accounts with acceptable credit references. Credit accounts are conditional on an annual spend of $1000 minimum.

Please see the delivery policy.

If you wish to collect your order please advise us in the free format area of the order form, or phone us on 06 211 3991 to make arrangements. Conservation Supplies is primarily a trade supplier and does not have a shop, however collections can be made by prior arrangement.

We will accept returned goods by prior arrangement. Please contact us on 06 211 3991 or email us with details.

Faulty or incorrectly supplied goods will be replaced, credited or refunded in compliance with consumer statutory requirements.

Other returned goods can only be refunded if in perfect, resalable condition. The purchaser is responsible for the cost of returning and/or replacing goods due to no fault of Conservation Supplies.

Claims for Damage / Loss or Missing Items
Occasionally things can go wrong. In the rare event that your order has been damaged in transit, or has incorrect or missing items you must notify Conservation Supplies within 7 days of receipt of the delivery, by phone to 06 211 3991, or by email.

For damaged items you must comply with the courier company conditions and where possible either note or refuse to sign for visibly damaged goods. Providing photographs of damaged goods may expedite the claims process.

Suitability for Use
Conservation Supplies takes every care to maintain the highest standards of quality and customer service, however it is the users responsibility to ensure that the goods purchased are suitable for the intended purpose. No guarantee is given or implied that any product we supply is fit for any particular purpose, and our liability is strictly limited to the invoice value of the items concerned.

We supply products made by various manufacturers. The warranty of the product will be subject to the guarantee policy of the manufacturer, and any claims must be in accordance with the terms of such warranties.

Product Changes & Substitutions
Conservation Supplies reserves the right to change material specifications or substitute similar products for those displayed on this website or in our catalogue. You will be contacted if this affects a pending order.

Export Orders
We can arrange export orders by air and sea freight. Orders can be placed via the website or by contacting us directly. A full quotation including estimated freight costs will be provided before the order is confirmed. Final freight costs will be dependent on confirmed weight and volume once the order is packed.

Privacy & Service Policy
You will be required to provide online account details in order to place an order via this website. Information provided must be accurate and complete.

Protecting your privacy is of paramount importance to us. We ask for your personal details so that we can keep you up to date with latest news and information about our products and services.

We do not rent, sell or give away our mailing list, so rest assured that your details will remain confidential to Conservation Supplies. If you wish at any time to have your details removed from our records, email us or write to us at PO Box 8760, Havelock North 4157, New Zealand.

We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your online experience. Usage of a cookie is common across all websites and is in no way linked to any personally identifiable information on our site.

Site Content
All information on our website is provided in good faith. We have included links to other websites for your convenience and interest. We can not guarantee the completeness or accuracy of websites linked to or from this site.

Site Access
This site is controlled and operated from New Zealand and is subject to the laws of New Zealand. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws. You may not use or export the materials in this site in violation of New Zealand laws and regulations.

Intellectual Property
All intellectual property rights in this site are owned by Conservation Supplies. If you would like to copy or reproduce any of the site content, please contact us for written permission.

These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the exclusive jurisdiction of the New Zealand courts.