Freight is charged extra on all orders.
For non account holders, after submitting your order, we will email you to confirm the total cost including freight, and to provide details for prepayment by Direct Credit, Cheque, or Credit Cards via PayPal. Minimum $20 for Credit Card orders (excl. freight).
Delivery is determined by weight, volume and destination.
The dimensions of some of our products can mean that a relatively light item such as a large garment box can still attract a higher delivery cost. Small orders of items such as board or large boxes may attract an additional packing fee.
We will assess each order once received to determine the most effective method of delivery.
Courier Delivery – The majority of our orders will be sent by Fastway Couriers, with some by post to minimise rural surcharges. Small orders may be sent in a satchel, after which weight bands are 0 – 5kg, 6 – 10kg. There are additional charges for every 5kg over 10kg, with a maximum of 25kg for one package. There is a surcharge for locations designated as rural.
Damage – Deliveries are made in accordance with the courier company’s terms and conditions. Goods must be checked for damage on receipt, as no claims can be made once they are signed for. If you have given authority to leave, no claims can be made.
Pallet Delivery – We will use a general carrier for large and/or heavy orders which cannot be safely transported any other way.
Overseas orders – We can arrange sea or air freight deliveries, please contact us for a custom quotation.
For any further information please email us or P: 06 211 3991